I am one of the organizers of Kranky Geek, a technology event series that started with a focus on topics in real time communications (RTC). We held our 5th annual event in San Francisco on the 16th. This time we focused on Artificial Intelligence in Real Time Communications (AI in
I reviewed SignalWire's Dialogflow connector on cogint.ai. The connector lets you build IVRs in Dialogflow and control the telephony experience via SignalWire. SignalWire is a new CPaaS offer from the Freeswitch team. I was curious to see how SignalWire's implementation differed from the Dialog Phone Gateway that I previously
Continuing on my quest to see all clunky, hierarchical IVRs die, I have been experimenting with Dialogflow's new Phone Gateway and Knowledge Connectors that were recently introduced. The Knowledge Connector extracts data out of a Frequently Asked Questions (FAQ) document and makes it available for the bot to use in
The 147-page study examines the use of Artificial Intelligence technologies in Real Time Communications with specific coverage of:
- speech analytics,
- computer vision, and
- RTC optimization.
See our report page for the full
With the emergence of improved voicebot technology like Google's Duplex, will customer<->agent voice interactions decline further in favor of this new kind of voice channel?
I look into both the technology and agent hiring data. The technology direction and employment patterns point in 2 very differnet