Chad Wallace Hart

Consulting Services

I am a consultant and analyst specializing in real time communications technology, product management, and go-to-market strategy. I thrive at building new products, bringing together communities and accelerating burgeoning communications technologies. While my 15+ year career has been in the communications market, I generally get my inspiration from emerging technologies and best practices from other industries.

Recent Projects

Since I started cwh.consulting, I have helped clients with a variety of product management, marketing, and strategy needs, including:

New product ideation & incubation

I recently finished a 20-month project with Voxbone where I started and ran a new product incubator. Voxbone wanted to explore other high potential opportunities outside of its core PSTN and SIP services. I advised following a Lean Startup approach to rapidly evaluate a number of new product ideas through a rapid, systematic process.

I leveraged Voxbone resources, hired and managed a variety of contract developers to evaluate 13 new product concepts, launch more than 10 product-market experiments, and bring new WebRTC and Speech Analytics services to market.

Some of my favorite projects were:

  • Developing a bunch of CPaaS API's leveraging a variety of open source (OSS) telephony systems running on public clouds
  • Building a WebRTC-based remote call center agent solution
  • Adding Emergency 911 calling to an Amazon Alexa
  • Supporting telephony infrastructure disaster recovery scenarios for a major hospitality marketplace
  • Creating a PSTN dial-in service for any of Viber's 900M+ users
  • Enabling the option to add speech-to-text and analytics on all Voxbone calls

Product management

  • Customer requirements gathering and definition
  • Partner management and business development
  • Agile Product Ownership
  • Sales training and support
  • Roadmap development

Product marketing

  • Product and solution presentations
  • Website wireframes and content planning
  • Messaging framework development
  • Directing social media specialists and contract writers (with my own sub-contractors in some cases)
  • Developer community management

Strategic analysis

  • Addressable market modeling
  • Competitive analysis
  • Product strategy
  • Go-to-market planning
  • Supporting company executives with investor fund raising

Other activities

In addition to consulting, I am also involved with several other organizations that help to expand my knowledge and network:

  • webrtcHacks - a blog for WebRTC developers where I feature important developer topics written by respected industry experts and share some of my own experiments
  • Kranky Geek - an event organizer that has held 7 mutli-national events over 4 years promoting Real Time Communications and related technologies with major sponsors that have included Google, Atlassian, IBM, and Twilio
  • StreamStrack - co-founded a small start-up that provides WebRTC infrastructure development and advisory, specializing in operationalizing the Jitsi and coturn open source projects.
  • WebRTC Boston - a Boston area WebRTC Meetup Group where I have held 5 events averaging nearly 100 attendees each
  • Startup Advisory - I advise a couple Boston-area start-ups on WebRTC and the communications market

What I did before

Before I branched out on my own, I served in product and intelligence roles at Dialogic, Oracle, and Acme Packet (acquired by Oracle). Earlier in my career I headed the Telecom practice as an Industry Analyst at VDC Research and launched a regional wireless network in Connecticut.

For more see my LinkedIn profile

What I don't do as a consultant

  • Software development - I enjoy developing as a hobby but I am not a professional developer. I am happy to sub-contract, hire, and/or manage other developers, tweak web pages, experiment with APIs, and create code for developer guides.
  • Ghost writing - I prefer to do thought leadership pieces in my own name. I can help outline executive content pieces and have done plenty of general content development for websites, whitepages, and brochures.

Contact

If you could like to discuss a project, please contact me at chad AT cwh.consulting or see my contact page.