Despite what claims of human-level accuracy, speech transcription is often in accurate. It is getting better, and there are some tricks to improving it, but for many applications the exact Word Error Rate of the transcription engine is secondary to providing higher-level analysis.
This the AI in RTC series for
We generally think of voice assistants and smart speakers as household products, but they are slowly making their way to business environments. In this NoJitter article I examine how these voice assistants are penetrating the enterprise.
See the article here:
https://www.nojitter.com/ai-speech-technologies/welcome-our-new-hires-alexa-cortana-google
A couple weeks ago at the WebRTC Paris show, W3C Chairman Dominique Hazaël-Massieux talked about how WebRTC is changing the Web. We hear a lot about how WebRTC will change telephony, but we never hear about how WebRTC is changing the Web, so I found his perspective extremely interesting. His
I hypothesized a bit on how easily Airbnb could start using WebRTC and how the hospitality industry could start using the same technology in response.
See my No Jitter post here: How WebRTC Could Disrupt the Hospitality Industry.
Toom many contact center experiences suck. WebRTC can help improve the experience all around.
See my No Jitter post: WebRTC is the future of better contact centers.