A couple weeks ago at the WebRTC Paris show, W3C Chairman Dominique Hazaël-Massieux talked about how WebRTC is changing the Web. We hear a lot about how WebRTC will change telephony, but we never hear about how WebRTC is changing the Web, so I found his perspective extremely interesting. His
I hypothesized a bit on how easily Airbnb could start using WebRTC and how the hospitality industry could start using the same technology in response.
See my No Jitter post here: How WebRTC Could Disrupt the Hospitality Industry.
Toom many contact center experiences suck. WebRTC can help improve the experience all around.
See my No Jitter post: WebRTC is the future of better contact centers.