Chad Wallace Hart

RTC Korea 2018: AI in RTC presentation

The RTC Korea organizers asked me to present remotely on AI in RTC. In this talk I gave an overview of our findings from the AI in RTC report. I talked about:

  • speech analytics - with some examples about transcription accuracy vs. actionable analytics
  • voicebots - there are many use cases, but this tech will be the most impactful on IVRs
  • computer vision - some real uses cases of how to do this using webrtcHacks examples
  • RTC optimization - I used the Mozilla RNNoise project as an example

See the whole presentation here:

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About Chad W Hart
Cambridge, MA USA Website
Chad is a communications market analyst and product consultant at cwh.consulting, a product management, marketing, and strategy advisory. See more at his bio page.