I reviewed SignalWire's Dialogflow connector on cogint.ai. The connector lets you build IVRs in Dialogflow and control the telephony experience via SignalWire. SignalWire is a new CPaaS offer from the Freeswitch team. I was curious to see how SignalWire's implementation differed from the Dialog Phone Gateway that I previously
Continuing on my quest to see all clunky, hierarchical IVRs die, I have been experimenting with Dialogflow's new Phone Gateway and Knowledge Connectors that were recently introduced. The Knowledge Connector extracts data out of a Frequently Asked Questions (FAQ) document and makes it available for the bot to use in
The 147-page study examines the use of Artificial Intelligence technologies in Real Time Communications with specific coverage of:
- speech analytics,
- computer vision, and
- RTC optimization.
See our report page for the full
Callstats started a series spotlighting members of RTC community - highlighting their backgrounds, experiences, challenges, and successes in the industry.
I was the first one they interviewed for this series to share my take on RTC. Check out the article below:
Chad moderated an AI roundtable at this year's ClueCon featuring Travis Cross, James Tagg, Michael Schloh von Bennewitz, and Binoy Chemmagate.
Check out the video here: