Despite what claims of human-level accuracy, speech transcription is often in accurate. It is getting better, and there are some tricks to improving it, but for many applications the exact Word Error Rate of the transcription engine is secondary to providing higher-level analysis.
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We generally think of voice assistants and smart speakers as household products, but they are slowly making their way to business environments. In this NoJitter article I examine how these voice assistants are penetrating the enterprise.
I reviewed SignalWire's Dialogflow connector on cogint.ai. The connector lets you build IVRs in Dialogflow and control the telephony experience via SignalWire. SignalWire is a new CPaaS offer from the Freeswitch team. I was curious to see how SignalWire's implementation differed from the Dialog Phone Gateway that I previously
Continuing on my quest to see all clunky, hierarchical IVRs die, I have been experimenting with Dialogflow's new Phone Gateway and Knowledge Connectors that were recently introduced. The Knowledge Connector extracts data out of a Frequently Asked Questions (FAQ) document and makes it available for the bot to use in