Chad Wallace Hart

cogint.ai - When will Voice AI Replace the Call Center Voice Channel?

With the emergence of improved voicebot technology like Google's Duplex, will customer<->agent voice interactions decline further in favor of this new kind of voice channel?

I look into both the technology and agent hiring data. The technology direction and employment patterns point in 2 very differnet directions.

Check out full post on cogint.ai here: https://cogint.ai/vocebot-ai-in-the-call-center/

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