Chad Wallace Hart

Building a Voicebot IVR with Dialogflow series and ClueCon video

I have been very interested in how modern voice assistants can be used with Real Time Communications even before I started my AI in RTC research. I partnered with
Emiliano Pelliccioni at webrtc.ventures on a research project to understand how to build build conversational, voice-driven bot interfaces that could replace traditional Interactive Voice Response systems. We had previously evaluated several different voice assistant interfaces and Natural Language Understanding (NLU) frameworks and we decided on Dialogflow for this project.

Our single summary post of our findings quickly grew too long, so we decided to break our findings up into a series of posts over at cogint.ai. This series includes:

  1. Methods for Connecting a Phone Call to Dialogflow
  2. SignalWire’s Dialogflow Connector: 2019 review
  3. VoxImplant's Dialogflow Connector: 2019 review
  4. Adding SMS to your Voicebot IVR
  5. Building a Multi-business Voicebot IVR

I also did a presentation at ClueCon summarizing this series:

Here are those slides:

If you care about this topic, you might also like my original How to make a dial-in IVR with Dialogflow tutorial.

Of course I am excited to consult on this topic too.

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About Chad W Hart
Cambridge, MA USA Website
Chad is a communications market analyst and product consultant at cwh.consulting, a product management, marketing, and strategy advisory. See more at his bio page - https://chadwallacehart.com/bio.