Despite what claims of human-level accuracy, speech transcription is often in accurate. It is getting better, and there are some tricks to improving it, but for many applications the exact Word Error Rate of the transcription engine is secondary to providing higher-level analysis.
This the AI in RTC series for
We generally think of voice assistants and smart speakers as household products, but they are slowly making their way to business environments. In this NoJitter article I examine how these voice assistants are penetrating the enterprise.
Continuing on my quest to see all clunky, hierarchical IVRs die, I have been experimenting with Dialogflow's new Phone Gateway and Knowledge Connectors that were recently introduced. The Knowledge Connector extracts data out of a Frequently Asked Questions (FAQ) document and makes it available for the bot to use in
The 147-page study examines the use of Artificial Intelligence technologies in Real Time Communications with specific coverage of:
- speech analytics,
- computer vision, and
- RTC optimization.
See our report page for the full